Last updated: 14.01.2026

1. General Information

This Refund & Return Policy applies to all purchases made through esimcon.com. 

The website is owned and operated by Nova Wellness OÜ,Registration number: 17312910, 

Address: Tartu maakond, Tartu linn, Tartu linn, Nõlvaku tn 15-5, 50708.

Contact: [email protected]

2. Digital Products

Our services involve the delivery of digital products (eSIM profiles and activations). 

Due to the nature of digital goods, refunds are only available under specific circumstances described below.

3. Device Compatibility

Customers are responsible for ensuring that their device is eSIM compatible and unlocked prior to purchase. 

Refunds will not be provided in cases of incompatibility.

4. Eligibility for Refunds

– Refunds may be granted if the eSIM profile cannot be delivered or activated due to our technical fault.

– Refund requests must be submitted within 30 days of purchase if the eSIM has not been activated or used.

– For confirmed technical failures after activation, refund requests must be submitted within 1 hour of the issue occurring, with evidence (screenshots, logs).

– Customers must first cooperate with our support team to attempt resolution before a refund is considered.

5. Non-refundable Cases

Refunds will not be issued for:

– Incompatibility with the customer’s device

– Incorrect installation or user error

– Partial usage of the purchased data plan

– Expired plans or unused remaining data

– Internal credits or loyalty points (if applicable)

6. Refund Procedure

To request a refund, please contact us at [email protected] . 

Requests will be reviewed within 10 business days.